SB
Score Group BrasilAccount Manager
Account Manager ensuring strategic alignment and operational processes for major client projects. Leading teams to deliver integrated communications and maintaining client relations effectively.
About the role
- Work with the Technical Account Manager, internal and external customers to ensure successful implementation of UWorld products and services
- Handle operational aspects of product fulfillment, customer onboarding experience, product training and support, data collection and reporting
- Define project priorities and success criteria with UWorld staff and university/district/school personnel and manage priorities to ensure successful launches
- Coordinate customer data setup and monitor data transfers
- Monitor implementation plans and ongoing product usage; coordinate customer implementations including Early Adopter and Pilot programs
- Identify best practices to improve customer communications related to product implementation
- Monitor onboarding and post-launch progress; alert stakeholders of launch readiness blocks and implement solutions or workarounds for high priority issues
- Create standardized implementation procedures and training documents
- Provide customer-facing launch training and ongoing support for UWorld learning platform and faculty tools
- Assist in quality assurance and testing of newly released online product and platform features
- Compile customer usage, performance, and other data to determine efficacy of customer implementation
- Support the sales team in monitoring contract renewal opportunities
Requirements
- High School Diploma/GED
- 3-5 years experience in customer service or product support
- Excellent verbal and written communication skills with the ability to call, connect and interact directly with both technical and non-technical customers
- Experience in delivering online or face-face product training and support
- Experience gathering data, summarizing and presenting relevant information to internal and external customers, online and in-person
- Experience successfully organizing, prioritizing and managing simultaneous projects
- Proficient with Microsoft Office and Google Suite
- Knowledgeable about the application of educational technology in the classroom
- Digital product implementation or support experience (preferred)
- Experience working in public or private school, district or university environments (preferred)
- 2-4 Years of post-secondary education (preferred)
Benefits
- Competitive compensation based on experience with annual bonus opportunity
- Hybrid schedule of 1 day Remote and 4 days on-site
- Excellent work life balance
- Paid time off (based on sliding scale according to hire date and work hours)
- Generous paid holiday schedule that includes the entire week of Christmas off
- Comprehensive benefits package (medical, vision, dental, life, disability)
- 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
- On-site group fitness classes & relaxed work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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