Hybrid Technical Account Manager

at Coinbase

• Job title: Technical Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: SGD 178,700 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, Distributed Systems
• Location requirements: Hybrid, Remote Singapore, Singapore

About the role

• Technical Account Manager cultivating technical relationships with Coinbase Institutional clients. Collaborating with product, engineering, and sales teams to enhance client experience.

Responsibilities

• Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration.
• Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage.
• Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points.
• Gather product requirements from customers and champion these within Coinbase Product and Engineering teams.
• Work closely with product teams to provide customers with product roadmap updates.
• Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps.
• Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle.
• Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments.
• Coordinate go-to-market strategies for new product features to optimize the customer experience.
• Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers.
• Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines.
• Assist Engineers in troubleshooting technical issues and service outages for assigned accounts.
• Escalate service outages to Coinbase senior management to ensure timely resolution.
• Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software.

Requirements

• Bachelor’s Degree in Computer Science, Mathematics, or related field required
• Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure
• Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing.
• Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required
• Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous.
• Understanding of general market dynamics and participants and experience with future and option markets is required,
• Understanding of the importance of latency for clients and impact on trading strategies
• Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms.
• Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology
• Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack
• Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results

Benefits

• bonus eligibility
• equity eligibility
• benefits (including medical, dental, and vision)