Support customers as a technical account manager at a growing benefits platform company, managing accounts, resolving technical issues, and ensuring a positive user experience.
About the role
- Technical Account Manager cultivating technical relationships with Coinbase Institutional clients. Collaborating with product, engineering, and sales teams to enhance client experience.
Responsibilities
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration.
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage.
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points.
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams.
- Work closely with product teams to provide customers with product roadmap updates.
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps.
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle.
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments.
- Coordinate go-to-market strategies for new product features to optimize the customer experience.
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers.
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines.
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts.
- Escalate service outages to Coinbase senior management to ensure timely resolution.
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software.
Requirements
- Bachelor’s Degree in Computer Science, Mathematics, or related field required
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing.
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous.
- Understanding of general market dynamics and participants and experience with future and option markets is required,
- Understanding of the importance of latency for clients and impact on trading strategies
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms.
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Account Manager managing AWS cloud services and IT infrastructure. Collaborating with customers to enhance technology decisions and ensuring service delivery standards.
Junior Technical Account Manager supporting customers on the Bridger Insight due - diligence platform for AML compliance. Focused on technical support, relationship management, and collaboration with internal teams.
Technical Account Manager responsible for strategic IT relationships within Public Sector. Engaging with clients on technology discussions and ensuring compliance with governance, security, and operational standards.
As a Technical Customer Advisor, provide support for cloud telecommunications and IT Security services in a renowned IT sales company. Engage with customers through technical inquiries and foster relationships.
Solutions Account Manager managing and growing institutional customer portfolios in enterprise SaaS. Collaborating with internal teams to ensure long - term value from solutions across Europe.
Technical Account Manager responsible for sales process and client engagement in fintech industry. Collaborating with Product, Technology, and Client Engagement teams to drive sales success.
Technical Account Manager combining engineering expertise with customer relationships in AI and product design. Help clients leverage neural concept technology for business transformation.
Technical Account Manager managing enterprise customer success in engineering software. Own project deliveries while driving customer adoption and translating capabilities in workflows.
Technical Services Manager responsible for water treatment solutions at Rochester Midland Corporation. Providing technical oversight and supporting training initiatives in the Greater Toronto Area.