IM
Ingram MicroAWS Technical Account Manager – TAM
AWS Technical Account Manager providing strategic guidance to enterprise clients on AWS solutions. Optimizing environments for performance and advocating customer needs within AWS operations.
About the role
- Own all technical and product initiatives for assigned accounts, working with Sales and Account Managers to ensure client retention and increase enterprise account penetration.
- Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage.
- Collaborate with Account Managers to map account structures, identify decision-makers, and establish technical operation touch points.
- Gather product requirements from customers and champion these within Coinbase Product and Engineering teams.
- Work closely with product teams to provide customers with product roadmap updates.
- Develop scalable tactical and strategic solutions to address clients’ technical needs and gaps.
- Build a deep understanding of customer environments and operational constraints, ensuring customer configurations are documented and integrated into the product development lifecycle.
- Work with assigned accounts to establish well-defined technical and business processes for both cloud and on-premise deployments.
- Coordinate go-to-market strategies for new product features to optimize the customer experience.
- Provide detailed reviews of operational performance, metrics, and service disruptions to both management and customers.
- Offer API development support and best practices guidance to clients during onboarding, covering all Coinbase API suite product lines.
- Assist Engineers in troubleshooting technical issues and service outages for assigned accounts.
- Escalate service outages to Coinbase senior management to ensure timely resolution.
- Create, document and review tools necessary to effectively sell clients on new integrations and products via APIs and developed software.
Requirements
- Bachelor’s Degree in Computer Science, Mathematics, or related field required
- Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure
- Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially including AWS), and real-time data processing.
- Hands on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC is required
- Essential experience includes integration with traditional financial (TradFi) or crypto exchanges, particularly utilizing FIX protocol. Experience with binary protocols and multicast is also advantageous.
- Understanding of general market dynamics and participants and experience with future and option markets is required,
- Understanding of the importance of latency for clients and impact on trading strategies
- Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms.
- Exceptional interpersonal skills. Ability to engage C level decision makers on product and technology
- Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack
- Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
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