Lead Technical Account Manager at Ben, enhancing customer outcomes through enterprise technical account management. Driving team performance and bridging client needs with product development in B2B SaaS.
About the role
- Act as the primary technical voice in pre-sales engagements, partnering closely with the commercial team to drive sales.
- Bridge clients' technical challenges and Qodea's solutions, shaping cloud architecture across Infrastructure, Security, Data, and AI.
- Support discovery through final presentation stages to help drive revenue and secure new business.
- Participate in technical discussions with senior client stakeholders (CTOs, Heads of Engineering, Enterprise Architects) to become a trusted advisor.
- Translate complex technical requirements into clear business outcomes for technical and non-technical audiences.
- Assist in architecting and designing high-level cloud solutions that integrate Qodea's platform and ensure migration/modernisation paths.
- Identify and overcome technical objections, assist in proof-of-concept demonstrations, and provide technical validation to shorten sales cycles.
- Act as liaison between pre-sales process and internal Subject Matter Experts (SMEs), engaging SMEs strategically to support complex deals.
- Collaborate with Google and internal teams to nurture existing customers and identify new opportunities within customer base.
- Spend significant time on-site (at least 60%) at company offices or client sites for in-person collaboration.
Requirements
- Experience in a pre-sales, solutions architecture, or sales engineering support role within a software or cloud services environment.
- Familiarity with a major public cloud platform (ideally Google Cloud Platform - GCP).
- Experience with GCP including infrastructure, application modernisation, and data services preferred.
- Professional-level Google Cloud certification is a plus.
- Alternatively, experience with Amazon Web Services (AWS) will be considered for candidates willing to learn and become proficient in Google Cloud.
- Ability to present technical concepts clearly and build good relationships with technical leaders.
- Understanding of the sales process and the ability to connect technical solutions with business value.
- Eagerness to collaborate effectively with commercial colleagues (team player).
- Problem-solving skills: understand customer needs, identify challenges, and contribute to developing solutions.
- Willingness to spend at least 60% of time on-site (company offices or client sites).
Benefits
- Competitive base salary.
- Matching pension scheme (up to 5%) from day one.
- Discretionary company bonus scheme.
- 4 x annual salary Death in Service coverage from day one.
- Employee referral scheme.
- Private medical insurance from day one.
- Help@Hand app: access to remote GPs, second opinions, mental health support, and physiotherapy.
- EAP service.
- Cycle to Work scheme.
- 36 days annual leave (inclusive of bank holidays).
- An extra paid day off for your birthday.
- Ten paid learning days per year.
- Flexible working hours.
- Market-leading parental leave.
- Sabbatical leave (after five years).
- Work from anywhere (up to 3 weeks per year).
- Industry-recognised training and certifications.
- Bonusly employee recognition and rewards platform.
- Clear opportunities for career development.
- Length of Service Awards.
- Regular company events.
- Tech Scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Technical Account Manager at Ben, a benefits platform enhancing employee support through technology. Manage strategic accounts and tackle complex technical challenges while driving product improvements.
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