IM
Ingram MicroAWS Technical Account Manager – TAM
AWS Technical Account Manager providing strategic guidance to enterprise clients on AWS solutions. Optimizing environments for performance and advocating customer needs within AWS operations.
About the role
- You will own the technical relationship for your book of strategic accounts - serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting.
- Owning the most technically challenging accounts where configuration complexity, scale, or integration requirements demand senior-level expertise.
- Leading cross-employer initiatives and coordinate with Associate TAMs to ensure seamless platform delivery and prevent issues before they arise.
- Guiding admins through complex setups, integrations, and configuration changes - running technical onboarding and training sessions for both customers and internal teams.
- Being a key product advocate: Work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes.
- Building the technical resources the team needs to scale - create playbooks, troubleshooting guides, and documentation that become go-to references.
- Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving, helping them grow through real-world scenarios.
- Contributing to establishing best practices and standards for technical account management through your work and example.
Requirements
- Strong experience in technical support, operations, or technical account management roles, within a B2B SaaS environment
- Strong technical skills including debugging integrations, diving into logs and troubleshooting complex software configurations
- Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast-paced environment
- Extensive experience collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements
- Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness
- Strong analytical and problem-solving skills with the ability to identify patterns across issues and address root causes
- Strong communication skills - able to explain complex technical concepts clearly to both technical and non-technical stakeholders
Benefits
- Competitive base salary + equity, so you own what you build
- £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
- Comprehensive and tailored mental health support and professional coaching through a leading provider
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Lead Technical Account Manager at Ben, enhancing customer outcomes through enterprise technical account management. Driving team performance and bridging client needs with product development in B2B SaaS.
EG
Expedia GroupTechnical Account Manager, Third Party Inventory
Technical Account Manager serving as primary technical liaison for supply partners at Expedia Group. Managing integrations and driving operational excellence across various teams.
CO
CoinbaseTechnical Account Manager
Technical Account Manager cultivating technical relationships with Coinbase Institutional clients. Collaborating with product, engineering, and sales teams to enhance client experience.
IN
InvaryantTechnical Account Manager
Technical Account Manager guiding clients on effective usage of innovative health technology solutions. Ensuring success and growth in software adoption within the life science industry.
IP
IP PathwaysTechnology Account Manager – New Business
Technology Account Manager responsible for developing business and selling technology solutions at IP Pathways. Focusing on client relationships, prospecting, and achieving sales goals.
SS
Stimulus Technologies | IT ServicesTechnical Account Manager
Technical Account Manager at Stimulus Technologies providing IT solutions and maintaining client relationships. Supporting business success through technical expertise and customer service.
CO
Crous Orléans-ToursTechnical Services Manager
Responsable des services techniques organisant et contrôlant le travail des agents de maintenance. Contribuant à la mise en sécurité et gestion du patrimoine des résidences universitaires d'Orléans.
DA
DataikuTechnical Account Manager
Technical Account Manager managing relationships with strategic clients for Dataiku. Collaborating with account teams to ensure successful implementation and integration of Dataiku's AI platform.
TR
Technical Account Manager facilitating TRULEO's AI support within law enforcement agencies. Building relationships and providing technical assistance to ensure successful platform implementation.