Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
About the role
- Technical Account Manager serving as primary technical liaison for supply partners at Expedia Group. Managing integrations and driving operational excellence across various teams.
Responsibilities
- Manage the technical aspects of Expedia Group’s relationship with a portfolio of 3PI supply partners, partnering with Account Managers to deliver value and ensure operational excellence.
- Serve as the primary technical point of contact for partner integrations, API connectivity, and ongoing platform support.
- Monitor and audit integrations to ensure compliance with agreed technical and operational standards, resolving issues that affect supply performance and availability.
- Troubleshoot complex technical and operational challenges, coordinating with internal engineering and product teams to drive timely resolution.
- Advocate for partner needs within Expedia Group by translating business challenges into technical requirements and influencing product roadmaps.
- Collaborate with product and technology teams to prioritize enhancements, streamline workflows, and deliver scalable solutions for 3PI partners.
- Support the full partner lifecycle from technical sales consultation through onboarding, launch, and ongoing optimization.
- Provide structured reporting, insights, and recommendations to partners on system performance, error handling, and optimization opportunities.
- Create clear and concise technical documentation, communications, and training materials tailored to both technical and non-technical audiences.
Requirements
- Bachelor’s degree in engineering, computer science, business, or a related technical field; or equivalent professional experience
- 5+ years of experience in technical account management, partner integrations, product support, or project management in the technology or travel sector
- Strong understanding of APIs, system integrations, and technical troubleshooting
- Proven ability to lead complex projects across multiple stakeholders, balancing timelines, priorities, and risks
- Strong analytical and problem-solving skills, with experience interpreting data to identify trends and recommend improvements
- Excellent communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders
- Track record of building and maintaining strong relationships with both business and technical teams
- Knowledge of the travel industry, distribution systems, or travel technology products is a strong plus
- Highly motivated, self-starter mindset with the ability to thrive in a fast-paced, matrixed environment.
Benefits
- full benefits package
- exciting travel perks
- generous time-off
- parental leave
- flexible work model
- career development resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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