IM
Ingram MicroAWS Technical Account Manager – TAM
AWS Technical Account Manager providing strategic guidance to enterprise clients on AWS solutions. Optimizing environments for performance and advocating customer needs within AWS operations.
About the role
- Drive delivery of an efficient end-to-end operations service to Clients and Brokers/Account Executives.
- Ensure effective delivery of all Broker Support activities in accordance with the Ardonagh model.
- Oversee service delivery by third-party providers and maintain positive collaboration.
- Assist in preparation of key placement documentation, ensuring compliance with Ardonagh processes and market standards.
- Initiate and oversee the premium processing function; support processing technicians and resolve queries.
- Train and support third-party service providers.
- Maintain accurate and compliant records of placements via GXB and use market/internal systems in the placement process.
- Support internal file audit processes with File Review and Internal Audit teams.
- Oversee and own key contractual dates, including payment warranties, subjectivities and NOCs.
- Work with Clients and Brokers to resolve Cash & Credit Control issues, identify root causes, and propose process improvements.
Requirements
- Ability to establish and maintain relationships with key stakeholders including Risk & Compliance, IT and Digital, Management Information, Business Entity Team, IBA and Premium Processing.
- Knowledge of Contract Certainty, Client and Market Due Diligence, KPI’s, audit processes and authorisations matrix.
- Experience overseeing third-party service providers and providing training/support.
- Experience with premium processing, IBA, claims and middle office tasks.
- Ability to prepare key placement documentation meeting minimum standards and market compliance.
- Ability to maintain accurate and compliant placement records via GXB and utilise relevant market/internal systems.
- Ability to support internal file audit processes and work with File Review and Internal Audit teams.
- Ability to manage contractual dates, payment warranties, subjectivities and NOCs.
- Experience working with Clients and Brokers to address cash & credit control issues and propose process improvements.
Benefits
- Employer pension contribution of 10% (providing you, the Employee provides 5%).
- Good work life balance - flexibility to suit you.
- Competitive salary.
- Life Assurance at X4 of your base salary.
- Group Income Protection.
- Generous Annual Leave entitlement.
- Private Medical Insurance.
- Group annual bonus scheme.
- Wellbeing programs.
- Fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
- Apprenticeships and study support.
- Participation in annual Spotlight Awards, Community Trust, Sports Teams, office socials, and events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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