Lead Technical Account Manager at Ben, enhancing customer outcomes through enterprise technical account management. Driving team performance and bridging client needs with product development in B2B SaaS.
About the role
- Be a strategic advisor to enterprise customers, aligning AWS solutions with business goals.
- Optimize AWS environments for performance, reliability, and scalability.
- Lead operational reviews and service health assessments.
- Advocate for customer needs within AWS, including feature requests.
- Collaborate with AWS support teams to resolve issues quickly.
- Participate in customer meetings and planning sessions.
- Maintain technical documentation and best practices.
Requirements
- 5+ years in technical account management or consulting in SaaS/cloud environments
- AWS certifications (Solutions Architect, SysOps Administrator, or DevOps Engineer)
- Strong knowledge of AWS services (EC2, S3, Lambda, RDS, CloudFront, IoT)
- Excellent communication, problem-solving, and decision-making skills
- Bachelor's degree in IT, Computer Science, or related field
- Experience translating client needs into technical workflows and solutions
Benefits
- Opportunities to grow
- Dynamic environment where innovation meets opportunity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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