IM
Ingram MicroAWS Technical Account Manager – TAM
AWS Technical Account Manager providing strategic guidance to enterprise clients on AWS solutions. Optimizing environments for performance and advocating customer needs within AWS operations.
About the role
- Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program.
- Manage the Bazaarvoice technical relationship for a defined set of clients and act as the primary owner of the client's technical program.
- Engage with clients in a strategic capacity to ensure programs follow recommended best practices and align with client infrastructure and business goals.
- Proactively monitor the health of technical programs and help mitigate problems before they impact broader program success.
- Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services.
- Oversee all technical touch points with clients, including support cases, implementations, professional services projects, and pilot programs; serve as a single point of escalation.
- Develop relationships with key technical stakeholders to facilitate project progress, expand technical footprint, and cultivate client champions and advocates.
- Work in close coordination with account teams and internal stakeholders to develop and execute holistic account plans.
Requirements
- Minimum 18-24 months at in a client facing role, preferably technical or technical account management.
- Experience in technical consulting or technical project management.
- Experience in account management is a big plus.
- General knowledge of web technology, preferably coding experience (HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies).
- Basic knowledge of SEO principles and practices.
- Basic knowledge of web analytics tools and practices.
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts and processes to non-technical stakeholders.
- Ability to effectively match technical tasks to business objectives to justify effort.
- Ability to identify the required technical tasks to achieve stated business objectives.
- Ability to identify creative and non-standard ways to use our solution to help clients.
- Ability to work effectively with internal stakeholders to develop holistic account plans.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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