Customer Service Specialist providing 24/7 support for GPS technology company. Handling customer inquiries and ensuring clarity and empathy under pressure in both French and English.
About the role
- Technical Support Representative delivering technical support via phone, e-mail, and chat for Promethean's software and hardware solutions. Aiming for customer satisfaction and efficient problem resolution.
Responsibilities
- Problem solving with the customers in Italian to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Requirements
- 2 - 3+ year helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English + Italian
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Parental Leave Program with Child Care Subsidy
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
- And more!
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