Hybrid Tech Customer Support, Italian Speaker

Posted last month

Apply now

About the role

  • Problem solving with the customers in Italian to bring about a speedy resolution to their enquiries.
  • Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
  • The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
  • Achieve agreed targets (KPIs) and deliver excellent customer service.
  • Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
  • The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

Requirements

  • 2 - 3+ year helpdesk experience
  • Have good working knowledge of computer configurations and operating systems
  • Excellent time management and organizational skills
  • Excellent communication skills
  • Excellent customer care skills
  • Previous knowledge of project work
  • Language Skills: Excellent English + Italian

Benefits

  • MultiSport Card
  • Private Medical Insurance with Dental/Vision Coverage
  • Parental Leave Program with Child Care Subsidy
  • Birthday day off
  • Multicultural day off
  • Two Volunteering Days
  • Well-Being Programs (For example, company-wide health challenges)
  • Reward and Recognition Program
  • Fruity Tuesdays
  • And more!

Job title

Tech Customer Support, Italian Speaker

Job type

Experience level

JuniorMid level

Salary

PLN 68,300 - PLN 93,800 per year

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job