Intern in Customer Service supporting contract management and order processing in a global company. Engaging in diverse teams and improving customer service capabilities.
About the role
- Technical Support Representative delivering technical support via phone, e-mail, and chat for Promethean's software and hardware solutions. Aiming for customer satisfaction and efficient problem resolution.
Responsibilities
- Problem solving with the customers in Italian to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Requirements
- 2 - 3+ year helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English + Italian
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Parental Leave Program with Child Care Subsidy
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
- And more!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sachbearbeiter im Customer Service bei Promostore, einem führenden Werbeartikel - Dienstleister in Deutschland. Verantwortlich für Kundenberatung, Auftragseingänge und Kommunikation mit Lieferanten.
As a Customer Support and Success Manager, guide craftsmen through digital processes using Craftnote. Engage with customers and enhance their experience with tailored onboarding and support.
Customer Service Representative handling inquiries from Italian and Spanish shops via phone and email. Resolving customer queries and maintaining shop data for e - commerce.
Customer Service role handling inquiries via phone and email for the Polish E - commerce shop. Involves customer support and web shop management.
Customer Service Agent in Mississauga, Ontario, supporting clients and operations. Involves customer inquiries, internal communications, and improving operational efficiency.
Customer Success Specialist providing support for SimplePractice platform inquiries in Mexico City. Engaging with customers via email, chat, and calls to enhance their experience with our product.
Customer Experience Executive at Queensmith facilitating post - sale and post - appointment customer journeys while ensuring order progression and payments. Collaborating with teams to enhance customer engagement.
Customer Care Specialist ensuring world - class service for Culligan Quench. Involves processing orders, billing inquiries, and fostering client relationships.
Commercial Support Specialist in a leading biopharmaceutical company handling procurement processes and supplier communications. Collaborating on internal meetings and supporting business units while maintaining patient records.