Hybrid Customer Care Specialist

at Quench Water & Solar

• Job title: Customer Care Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $20 - $22 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, King of Prussia, United States

About the role

• Customer Care Specialist ensuring world-class service for Culligan Quench. Involves processing orders, billing inquiries, and fostering client relationships.

Responsibilities

• Delivering world-class customer service by efficiently processing service orders
• Handling complex billing requests
• Collaborating with other departments to resolve additional inquiries
• Building and maintaining strong relationships with clients and internal teams
• Providing prompt, accurate support that fosters customer loyalty
• Addressing incoming calls, responding to customer inquiries, resolving complaints, and providing detailed information about products and services

Requirements

• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
• Must be able to exhibit empathy and understanding over the phone and email
• Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Strong attention to detail.
• Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
• Process Compliance: Follows all documented processes & department policies to provide customer support
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with __salesforce.com__ is a plus

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• 15 days PTO and 10 paid Holidays