CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Lead and develop the Network Infrastructure and Information Security team
- Ensure operation, maintenance, updates, and evolution of the IT infrastructure
- Supervise the product technical support and Vetta's internal service desk teams
- Manage technical projects, ensuring high-quality deliveries
- Implement and maintain IT and Information Security policies and procedures
- Act as the interface between the business and IT, both nationally and internationally
Requirements
- Experience leading technical teams
- Degree in Information Technology or a related field
- Strong knowledge and experience in hybrid IT infrastructure (on-premises and cloud) and information security
- Experience in technical support and user support
- Advanced English
- Postgraduate degree in Information Security or IT Governance (plus)
- Certifications such as ITIL, CISSP, CCNA (plus)
- Cloud technology certifications (especially Azure) (plus)
- Knowledge of agile methodologies (plus)
Benefits
- Flash card with meal/food allowance of R$32.00 per day
- Home office allowance of R$100.00/month and flexible working hours
- Transportation voucher
- SulAmérica Health Plan and Bradesco Dental Plan
- WellHub, TotalPass, and UniCamente
- Discount and Rewards Club
- Extended maternity and paternity leave
- Profit-sharing (PLR) — according to the union table
- Birthday day off
- No dress code
- Continuous Training and Development Incentive Program
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PG
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