Sales Support Representative supporting stores across Adelaide, enhancing product visibility and fostering relationships with store teams. Working part - time, part of a family - friendly culture at Simplot.
About the role
- Customer Support Team Lead providing world-class support while guiding the team and resolving complex issues. Collaborating across teams to enhance customer service and team experience.
Responsibilities
- Provide exceptional support by actively resolving customer issues through tickets, calls, and other channels.
- Serve as the first point of escalation for the support team, assisting with complex issues and guiding resolution strategies.
- Mentor and coach team members, sharing knowledge of product features, troubleshooting approaches, and customer service best practices.
- Collaborate with internal teams including Product, Engineering, and Customer Success to escalate and communicate customer issues and feedback.
- Help maintain and expand internal documentation, troubleshooting guides, and knowledge base articles.
- Replicate and analyze customer reported issues within internal environments and ensure detailed documentation of steps and findings.
- Actively contribute to process improvements and recommend changes that enhance the customer and team experience.
Requirements
- 5+ years of experience in customer support, preferably with enterprise customers.
- 1+ years of experience as a Team Lead
- Strong analytical and troubleshooting skills, including log file analysis such as server and application logs.
- Demonstrated ability to resolve complex issues and support teammates in doing the same.
- Excellent communication skills with the ability to handle escalated or sensitive customer interactions.
- Proven ability to manage multiple tasks and priorities in a fast-paced environment.
- Experience working with support ticketing systems and CRM software.
- Familiarity with integrations such as Salesforce, Palantir, and Ariba is a plus.
- Exposure to Contract Lifecycle Management (CLM) software is an advantage.
- Strong initiative and willingness to proactively learn new features and functionalities.
- Ability to collaborate across teams and departments to achieve shared goals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Operations Support Specialist managing compliance and calibration of test equipment for GE HealthCare. Ensuring service delivery and quality with proactive vendor management in New York City.
Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
Customer Service Representative providing support for customer enquiries in the QVC UK Contact Centre. Working evenings and supporting a team to drive brand advocacy and success.
Customer Service Representative supporting QVC's Customer Care Team in Knowsley. Handling inbound calls and resolving customer inquiries with professional training and a supportive environment.
Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
Customer Service Representative maintaining professional customer relationships and processing inquiries at Arcadia Cold Storage. Coordinating operations and ensuring accurate inventory management.
Customer Service Representative assisting clients with travel protection plans over calls and emails. Handling claims, providing information, and maintaining customer records.
Inventory Support Specialist ensuring inventory accuracy across multiple clinic locations. Collaborating with teams to support day - to - day operations and inventory initiatives.
Inventory Support Specialist ensuring accurate inventory management across multiple clinic locations. Collaborating with clinic staff and vendors for smooth operations and inventory initiatives.