Senior Client Success Manager managing high - value accounts and driving client satisfaction for healthcare providers. Ensuring effective platform engagement and retention in a high - growth startup environment.
About the role
- Team Leader of Customer Success guiding a dedicated team to enhance restaurant service quality. Focusing on customer satisfaction and operational successes in a growing SaaS startup.
Responsibilities
- You lead our Customer Success team (currently four employees) both functionally and disciplinarily, providing day-to-day guidance and direction.
- You are actively involved in day-to-day operations: you conduct customer calls, handle difficult cases, and lead by example for your team.
- You coach your team members regularly, listen in on calls, and tangibly improve their conversational quality, accountability, and sales focus.
- You use our CRM and relevant KPIs to make customer success visible, identify opportunities, and derive concrete actions.
- You establish structures and processes, implement product initiatives effectively, and ensure smooth feedback flow between Customer Success and Product.
Requirements
- You have at least 2 years of experience leading teams in Customer Success including upselling/cross-selling or in sales, ideally in a B2B SaaS environment or working with small-business and mid-market customers.
- You have previously held operational responsibility.
- For example, you have built processes or guided your team through a major change.
- You speak fluent German.
- You live in Hamburg, Bremen, or the surrounding area and are willing to work in a hybrid model, coming into the Bremen office several times a week.
Benefits
- A meaningful mission: FREE THE RESTAURANTS – we give small, owner-operated delivery services their control back
- Customer Success is central to our business and is one of the most powerful levers for growth
- Growth opportunities beyond team leadership in a scaling SaaS startup
- Close collaboration with Product and Executive Management and direct influence on decisions
- Attractive compensation with a base salary and performance-based commission
- Modern equipment including laptop and mobile phone for seamless work
- Corporate fitness via Wellpass for your health
- A bright, loft-style office in Bremen’s Überseestadt with an open, motivating atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Microsoft Dynamics 365 CRM Consultant leading design, configuration, and deployment of CRM solutions. Collaborating with stakeholders to translate requirements into scalable CRM systems.
Senior Customer Success Manager responsible for developing relationships with prestigious law firms. Focusing on strategic partnerships and driving customer expansion in the legal tech industry.
Client Success Manager leading Client Success strategy and growth for Pave Bank's global client portfolio. Shaping customer experiences and retention through strategic oversight and leadership.
Customer Success Manager ensuring successful campaign execution at Arizent, bridging sales and client support roles. Collaborating across teams for effective project management and client satisfaction.
Founding Customer Success Manager defining post - sales lifecycle for an AI - driven legal tech company. Leading customer success initiatives with mid - to - large law firms to ensure adoption and value.
Manager Customer Success at LegalPlace simplifying legal processes for businesses and individuals. Focused on team performance, client satisfaction, and data - driven improvements.
Enterprise Customer Success Manager responsible for scaling customer success at AthenaHQ. Building long - term partnerships and shaping a proactive customer - centric culture in a growing AI company.
Customer Success Specialist managing client relationships and driving satisfaction for SaaS pay equity solutions. Ensuring customer onboarding, product adoption, and strategic success through collaboration with internal teams.
Customer Success Specialist managing customer portfolios at beqom, a B2B SaaS company. Guiding clients through onboarding to long - term adoption while improving satisfaction and retention.