About the role

Lead Customer Success team at GoodHabitz across Germany, Switzerland, Austria, and Poland. Mentor and drive engagement and effectiveness of the Customer Success Managers team.

Responsibilities

You'll be the go-to mentor for our Customer Success Managers, offering support throughout the entire customer journey—from onboarding to expansions and renewals.
Get ready to choreograph work processes to perfection, ensuring our regional targets are hit.
Your coaching prowess will be put to the test as you inspire and drive results from our management team.
Be the champion of growth within your team, fostering their development and success.
Become the strategic ally for both clients and your team, helping them conquer their business objectives.
Energize your team by sharing insights, best practices and industry benchmarks.
And last but not least, focus on delivering maximum value to our clients to secure those all-important renewals.

You boast a minimum of 3 years' experience managing teams of 7+ in Customer Success (preferably in the B2B SaaS or EdTech industry)
Your team isn't just a team, they're your tribe, and you're deeply invested in their growth and success.
With your magnetic personality, you effortlessly bridge the gap between commerce, Tech, and our vision for online training courses.
Customer-centric? Check. Solution-oriented? Double check.
You love to understand data and use and drive it to make your team and business better.
Empathy isn't just a word in your vocabulary – it's a superpower that allows you to connect with people on multiple levels, making you a formidable yet approachable discussion partner.
Stress? You handle it like a pro. And presenting in front of big crowds? That's your jam.
A feedback culture isn't just something you talk about – you embody it, fostering an environment where open dialogue thrives.
Speak German fluently and have strong English skills.

Become part of the leader online training company in the German market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.
💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
🏖️ Paid time off – 25 days holiday.
🚆 Travel budget.
💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
🧠 Mental coaching – support from our partner, OpenUp to keep your mind in top shape.
🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
🎉 Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
🤝 Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
🛡️ Pension & insurance – disability and pension coverage for your long-term security.