Training and Quality Specialist responsible for mentoring and developing talent at BCM One. Overseeing quality control and creating training programs in a hybrid role.
About the role
- Learning and Development Specialist II managing training solutions for Exeter Finance operations. Facilitating training, developing documentation, and tracking performance outcomes through effective course delivery.
Responsibilities
- Work with the business to understand training needs and facilitate training solutions
- Deliver company-wide training such as Operations New Hire, Sales, Continuing Education and Leadership classes
- Build strong working relationships with team members and management
- Facilitate formal training sessions, develop training documentation, provide ongoing support
- Track and analyze course offerings by examining participant job performance
- Resolve routine issues and monitor daily operations
Requirements
- College degree or equivalent work experience
- Two (2) to Four (4) years of work related experience in a similar role
- Experience in the auto finance or financial services industry preferred
- Experience writing reference materials, procedures manuals and end-user guides
- Knowledge of adult learning, teaching methodologies and instructional design mechanics
- Knowledge of state and federal regulatory compliances
- Working knowledge of Microsoft Office Suite, including Excel and Word
Benefits
- Competitive salary and benefits
- Training and development opportunities
- Team member recognition and awards
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