CO
CollinsonFinance Systems Administrator
Finance Systems Administrator managing and developing Tagetik for Collinson's financial processes and reporting needs. Collaborating across teams for optimal system performance and user support.
About the role
- Respond to and resolve daily IT support tickets with a focus on timely resolution and SLA adherence.
- Communicate estimated response times and updates to users, ensuring expectations are managed effectively.
- Maintain a customer-centric approach in all interactions.
- Diagnose and resolve hardware, software, and network issues, including Windows OS, Microsoft 365 (Teams, Outlook), and enterprise applications.
- Provide support via multiple channels—phone, chat, and email.
- Assist with software installations, driver issues, and system configurations both remotely and onsite.
- Take full ownership of user-reported issues from initiation to resolution.
- Maintain regular communication with users regarding issue status and progress.
- Respond to system incidents and coordinate with external vendors (e.g., Dell or Lenovo support) for swift resolution.
- Own a few technical areas end-to-end based on interest and company requirements.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience considered.
- 3 to 5 years of proven experience as a System Administrator or in a similar role.
- Proficient in supporting MS technologies, including Windows 11 OS, Active Directory, Entra ID/Microsoft 365, Intune.
- Basic knowledge on networking (DNS, DHCP, IP).
- Knowledge of hardware troubleshooting on Laptop and desktops (Windows and MAC).
- Familiarity with monitoring and understanding of ticketing tools and ITSM processes.
- Familiarity with remote desktop applications and help desk software.
- Ability to provide step-by-step technical help, both written and verbal.
- Ability to diagnose and resolve IT infrastructure issues effectively.
- Strong analytical and problem-solving skills with excellent multitasking abilities.
- Proficiency in office applications, including MS Excel and Word.
- Excellent written and verbal communication skills, including the ability to convey technical concepts to non-technical users.
- Relevant certifications such as MS Certified, ITIL are advantageous.
- Occasional after-hours support may be required to address critical incidents or system updates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
VS
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