Act as the onsite lead for bringing new clinics onto Harbor’s IT stack, including networking, desktop services, telephony, and clinical endpoints.
Oversee site IT builds, clinic cutovers, and post-go-live stabilization.
Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices.
Apply Harbor’s configuration standards and patching practices in coordination with IT and Security.
Elevated (tier 3+) support work routed from IT Service Desk.
Partner with vendors and IT leadership to maintain reliable, secure clinic networks.
Troubleshoot connectivity, telephony, and device escalations.
Maintain asset inventories and ensure accurate equipment tracking across sites.
Support endpoint security, enforce security protocols, and secure configuration practices.
Operate independently on clinic integration projects from scoping through go-live.
Maintain documentation of site configurations, standards, and changes.
Requirements
BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR Associate degree/certification with 3+ years of IT field operations experience; OR 5+ years in IT support/field operations with exposure to systems administration.
Proficiency in supporting desktops, networks, data, security, and SaaS systems.
Required experience within the healthcare or health tech field.
Familiarity with IT Service Management (ITSM) at Tier 1-3 levels.
Skilled in endpoint management, asset tracking, and imaging/deployment processes.
Working knowledge of networking concepts, including switches, firewalls, and wireless technologies.
Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms) is a plus.
Strong troubleshooting skills across hardware, software, and network environments.
Awareness of logging, alerting, or observability practices.
Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges.
Benefits
Opportunity to shape the financial foundation of an innovative healthcare model
Collaborative and dynamic work environment
An organization made of people who are passionate about changing the healthcare landscape
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