Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Windows Administrator managing Windows infrastructure and third-party applications for Vail Systems. Collaborating with IT team to troubleshoot and maintain system security and performance.
Responsibilities
- Install, configure, and maintain Windows Server operating systems and related software.
- Troubleshoot and resolve system issues, including performance bottlenecks, system failures, and security vulnerabilities.
- Administer Active Directory, Group Policy, and other critical server roles and services.
- Troubleshoot and resolve issues submitted through Jira ticketing system.
- Attend and provide status updates in weekly meetings.
- Respond to all incoming emails and Jira submissions.
- Administer third-party software, such as O365, Sophos, Mimecast, and Veeam.
- Ensure timely installation of patches and updates to maintain system security and compliance standards, utilizing tools such as BigFix and WSUS.
- Administer Microsoft Entra ID (formerly Azure Active Directory).
- Document and update wiki pages with solutions identified from ticket requests.
- After-hours deployments and maintenance as required.
Requirements
- 3-5 years of experience in a systems administration role.
- Experience with troubleshooting.
- Excellent verbal and written communication skills.
- Proficiency with Windows server set up, maintenance, and deployment.
- Knowledge of Windows system and components.
- Bachelor’s degree in Computer Science, IT, Information Systems, or related field, preferred.
- Familiarity with patch management and security tools, preferred.
- Familiarity with standard networking concepts (TCP/IP, Windows Networking, VPN, Firewalls), preferred.
- Knowledge of cloud access management solution Microsoft Entra ID (formerly Azure Active Directory), preferred.
- Experience with scripting tools (e.g. PowerShell, etc.), preferred.
Benefits
- Multiple medical, dental, and vision plan options
- Company-paid life insurance, short and long-term disability
- 401(k) savings plan with company match (50% on first 6% of employee contribution)
- 35 days total annual PTO
- Annual Bonus Program
- Paid maternity and paternity leave
- Relocation allowance
- Employee referral bonus
- Gym membership
- Technical and Professional Development stipend
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