Tier 3 Service Desk/System Administrator for Absolute Business Solutions Corp providing support at DIAs NDOC. Requires strong Linux and Windows systems administration skills and active Top Secret clearance.
About the role
- Systems Administrator responsible for managing IT platforms in a global humanitarian organization. Ensures secure and reliable operations across multi-site locations.
Responsibilities
- Manage user accounts, roles, profiles, and permissions
- Customize objects, fields, workflows, and reports
- Administer Exchange Online, SharePoint, Teams, and OneDrive
- Lead digital transformation initiatives
- Implement and support compliance controls and data protection policies
- Provide day-to-day support for systems users worldwide
- Train new users and create guides, documentation, and knowledge content
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field required.
- Minimum of 5 years of hands-on systems administration experience in a global, multi-site organization.
- Direct experience supporting Microsoft 365, Salesforce, and ideally Sage Intacct, CommCare, Nexonia, and Dayforce.
- Experience providing support to remote teams in low-connectivity environments.
- Fluency in English with strong verbal and written communication skills.
- Ability to explain IT concepts clearly to non-technical staff.
Benefits
- Flexible work arrangements
- Professional development opportunities
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