Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
About the role
- Supervisor of Financial Services overseeing Collections and ensuring adherence to credit policies. Fostering team development while managing a portfolio of Financial Services Coordinators in a hybrid setting.
Responsibilities
- Responsible for the daily supervision, performance, SOP adherence, and portfolio management of assigned Financial Services Coordinators.
- Foster an environment which upholds company core values and considers patient needs while maintaining team aging performance.
- Enforce the Company's credit policy and collection of its trade receivables.
- Oversee procedural SOP processes, training documents, and system capabilities to ensure reliability with data integrity and performance.
- Develop employees’ capabilities by ensuring participation in Company training programs and providing adequate instructions.
Requirements
- Associate degree in a related field of study or two (2) years relevant experience in lieu of degree.
- A minimum of five (5) years [seven (7) for non-degreed candidates] of directly related experience.
- Must have strong organizational skills.
- Must have a detail orientation and the proven ability to prioritize work.
- Must have effective verbal and written communication skills.
- Sound decision-making abilities.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to motivate individuals towards the goals of the Financial Services Team and the Company as a whole.
- Above average computer skills, with extensive understanding of FFF’s ERP and other systems.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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