Head of Credit and Collection policies at UNIT, a fintech focused on democratizing credit access and financial education. Responsible for defining strategies and monitoring credit risk.
About the role
- Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
Responsibilities
- Handle outbound and inbound voice calls with customers to negotiate outstanding debts for telephony and internet products or services, offering special payment proposals;
- Identify customer needs and provide practical, objective solutions in accordance with product/service procedures;
- Use systems to record interactions and process customer requests.
Requirements
- Minimum age: 18 years;
- Minimum education: High school diploma (completed);
- Basic computer skills and typing;
- Good communication skills;
- Availability to attend hybrid (in-person and remote) training;
- Easy access to the Atento São Caetano do Sul unit.
Benefits
- Transportation voucher;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / Assistance for children with disabilities / Babysitter allowance / School transportation;
- Product discounts;
- Dental care;
- Family+ service;
- Discounts on gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet plan.
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