About the role

  • Chargé(e) de recouvrement et impayés handling financial claims management for subscribers facing payment difficulties. Collaborating with finance teams to ensure effective debt recovery processes.

Responsibilities

  • Proactively assist subscribers experiencing payment difficulties
  • Process daily collection actions such as phone reminders and email handling
  • Manage financial write-offs and litigation
  • Ensure regular updating of property managers' records
  • Respond to inquiries from the Public Treasury (tax authorities)
  • Prepare detailed reports on the status of receivables and collection activities
  • Perform regular analyses of subscriber accounts
  • Maintain ongoing monitoring of legislative and regulatory developments in debt collection
  • Provide daily support and assistance to finance, billing, and subscriber teams

Requirements

  • Post-secondary diploma (Bac+2/3) or Bachelor's degree in Management, Accounting, or a related field
  • Proven experience in a similar role
  • Proficient with Microsoft Office (Office suite)
  • Excellent verbal communication with strong writing and interpersonal skills
  • Commitment to public service
  • Ability to manage interactions with subscribers professionally
  • Ability to work independently
  • Aptitude for handling sensitive situations with diplomacy
  • English proficiency is an asset

Benefits

  • Annual bonus
  • 13th-month salary
  • 39-hour workweek with JRTT (compensatory time off)
  • Meal vouchers
  • Family health insurance (mutuelle) and provident coverage
  • 1% housing assistance

Job title

Debt Collection, Delinquent Accounts

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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