Hybrid Software Support Engineer

Posted last month

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About the role

  • Triage and resolve production issues; act as front line and take ownership until fully resolved
  • Troubleshoot and fix complex production issues across serverless architecture, Python code, external integrations, and SQL stored procedures
  • Support and maintain application health, stability, reliability, and performance
  • Improve knowledge base and documentation by documenting solutions and best practices
  • Collaborate closely with other engineers and stakeholders, clearly communicating technical issues and solutions
  • Participate in rare "all hands on deck" moments beyond regular hours to resolve critical incidents

Requirements

  • 3+ years of proven professional experience in a similar role
  • Strong hands-on background in Serverless framework
  • Skilled in Python with 3+ years of professional development experience
  • Deep understanding of MySQL, especially complex Stored Procedures
  • Experience with Vue.js 2 is a significant plus
  • Natural problem-solver who enjoys reverse-engineering and troubleshooting
  • Self-motivated and able to work autonomously
  • Adept at using AI tools to expedite development and troubleshooting
  • Excellent communication skills for technical and non-technical stakeholders
  • Must be eligible to work in Canada

Benefits

  • Employee Stock Option Plan (ESOP)
  • Annual training & development budget for professional development
  • Hybrid flexibility with world-class offices in Vancouver, Toronto, and Montreal
  • Cutting-edge gear: top-of-the-line hardware for office or home
  • Wellness at work: Vancouver office fitness facility and outdoor ping-pong tables
  • Comprehensive benefits: 100% employer-paid medical and dental coverage
  • RRSP matching after one year of employment
  • Monthly stipend to offset hybrid experience costs
  • Flexible Time Off: unlimited flex-time policy plus accrued vacation

Job title

Software Support Engineer

Job type

Experience level

Mid levelSenior

Salary

CA$90,000 - CA$120,000 per year

Degree requirement

No Education Requirement

Location requirements

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