Manager of Social Services at Nourishing Hope providing oversight for social services programs. Responsible for administrative management and direct case management services for clients in Chicago.
Responsibilities
Supervise social services staff and annual social services interns
Identify and implement modifications to procedures to better serve Nourishing Hope clients
Develop strategy to support and sustain the growth of social services programming
Engage in case management that includes coordinating health care with primary care providers, crisis support, employment support, connecting to mental health services, and providing resources to families and children
Coordinate with local social service providers/case managers to provide social services to clients and refer clients
Collaborate with the Nourishing Hope program team to ensure client needs are met when receiving services
Maintain accurate client case records in Azzly and Salesforce as appropriate
Respond to inquiries from the community members about services
Participate in monthly leadership meetings to support collaborative work through different departments
Stay informed on local, state, and federal policies and trends
Requirements
Master’s degree in social work and Illinois state license, LCSW
Minimum two years’ experience working in a human services setting engaged in direct client work and clinical supervision
Working knowledge of Microsoft Office and Google Workspace
Strong human relations skills
Understanding of the widespread impact of food insecurity
Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups
Understanding of and belief in the importance of trauma-informed care practice
Creative and motivated self-starter
Excellent written, verbal, and presentation skills
Proven ability to work independently and as a member of a team
Ability to handle volatile situations calmly, professionally, and respectfully
Ability to work a flexible schedule to support the needs of clinical staff and interns.
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