Hybrid Social Services Manager

at Nourishing Hope

• Job title: Social Services Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $70,000 - $75,000 per year
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Manager of Social Services at Nourishing Hope providing oversight for social services programs. Responsible for administrative management and direct case management services for clients in Chicago.

Responsibilities

• Supervise social services staff and annual social services interns
• Identify and implement modifications to procedures to better serve Nourishing Hope clients
• Develop strategy to support and sustain the growth of social services programming
• Engage in case management that includes coordinating health care with primary care providers, crisis support, employment support, connecting to mental health services, and providing resources to families and children
• Coordinate with local social service providers/case managers to provide social services to clients and refer clients
• Collaborate with the Nourishing Hope program team to ensure client needs are met when receiving services
• Maintain accurate client case records in Azzly and Salesforce as appropriate
• Respond to inquiries from the community members about services
• Participate in monthly leadership meetings to support collaborative work through different departments
• Stay informed on local, state, and federal policies and trends

Requirements

• Master’s degree in social work and Illinois state license, LCSW
• Minimum two years’ experience working in a human services setting engaged in direct client work and clinical supervision
• Working knowledge of Microsoft Office and Google Workspace
• Strong human relations skills
• Understanding of the widespread impact of food insecurity
• Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups
• Understanding of and belief in the importance of trauma-informed care practice
• Creative and motivated self-starter
• Excellent written, verbal, and presentation skills
• Proven ability to work independently and as a member of a team
• Ability to handle volatile situations calmly, professionally, and respectfully
• Ability to work a flexible schedule to support the needs of clinical staff and interns.
• Experience billing Medicaid for services
• Bilingual (Spanish)

Benefits

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• 401(k) retirement plan with employer contribution
• Generous paid time off
• Paid birthday holiday
• Parental leave
• Language pay (Spanish, Russian, Polish)
• $250 employee referral bonus
• Free subscription to mental wellness app