Environmental Health and Safety Manager responsible for EHS policies and programs at HSN fulfillment center in Piney Flats, TN. Driving safety culture and regulatory compliance with site leadership accountability.
About the role
- Regional Lead for End User Support leading a team for Datacom's IT Outsourcing group. Ensuring customer satisfaction and operational performance in a hybrid work environment.
Responsibilities
- lead a team of end user service engineers within the IT Outsourcing group
- address all EUS related issues and escalations for all stakeholders
- ensure effective communication back to the relevant stakeholders
- assist in Problem Management when required, delegating as appropriate
- support the Service Delivery community in Continual Service Improvement Initiatives
- manage call management system queues to ensure tickets are assigned appropriately
- mentor and coach staff members on customer related issues
- promote a positive culture within the team
- ensure operational performance of the team delivers a high level of customer satisfaction
- demonstrate a strong managerial and leadership style
- ensure staff are clear on expectations and performance requirements
- track and record expenses for EUS team staff members
Requirements
- demonstrated working technical knowledge of supporting desktops/laptops in a corporate environment
- excellent understanding of ITIL principles
- experience with hardware and peripherals (laptops, notebooks, workstations, desktop PCs, printers, media and audio-visual equipment, BYOD and mobility)
- knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
- knowledge of desktop and software applications (operating systems from Windows 7 through 10, Microsoft Office 2007 through 365, antivirus software and systems)
- excellent verbal and written communication skills
- ability to articulate technical information to the target audience
- strong professional customer service skills
- ability to work autonomously with excellent time management
Benefits
- social events
- chill-out spaces
- gaming zone
- remote working
- flexi-hours
- professional development courses
- health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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