Lead client relationships, setting clear goals and measurable objectives for their projects
Drive account growth by maximizing revenues through upselling, cross-selling, and cost optimization
Develop detailed work plans and timelines to successfully deliver projects and campaigns
Design and execute content strategies for social media with diverse objectives
Monitor project performance, health metrics & KPIs and proactively address potential risks and timeline challenges
Research, report, and surface actionable insights on target audiences’ digital and social media behavior
Anticipate and prepare crisis management plans for brands on social media
Identify and execute real-time content opportunities and creative responses, in collaboration with community managers and social listening teams
Oversee campaign reporting, ensuring consistency, accuracy, and actionable recommendations for planning and intelligence teams
Develop paid media strategies for brands across social platforms
Contribute to quality standards and training processes within the Social Media team
Supervise the development of communication protocols (Q&As) tailored to each campaign and client
Research and apply new trends and community-building strategies, including influencer marketing, content creation, real-time engagement, and event coverage
Manage content production projects (video, photography, live event coverage, etc.) and budgets
Lead and coach a direct team of 5, while coordinating a broader multidisciplinary group for day-to-day execution and proactive strategic proposals for current and potential new clients
Mentor your team with continuous feedback, assertive communication, time management, and prioritization, helping them grow to the next professional level.
Requirements
5+ years of proven experience in Account Management and Social Media Management within agencies, digital teams, or consultancies, leading digital projects
Experience contributing to new business opportunities through client pitches, proposals, and strategic presentations
Degree in Advertising & PR, Marketing, Business Administration, or related fields
Advanced English (C2) is mandatory. Apart from Spanish, other European languages will be a huge plus (especially Portuguese)
Strong knowledge of Social Media management, Paid Media, Influencer Marketing, and Social Listening
Hands-on experience with tools such as Sprinklr, Meta Business Suite, Sprout Social, Dash Social
Previous experience managing teams
Familiar with project management methodologies, financial oversight, and operational profitability
Experience working with B2C brands, especially in these industries: Fashion, Beauty, Retail, Personal Care, Cosmetics, Luxury Goods
Benefits
Indefinite contract, with a 6 months' trial period
23 days of annual vacation
Birthday leave to celebrate your day as you wish 🎊🥳
Comprehensive private medical insurance 🩺
Hybrid work environment 👩🏻💻
Flexible working hours 🌟
Compensation for remote work - extra salary
Flexible compensation with Cobee
40 hours of annual paid volunteering time to contribute to a cause that matters 🌎
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