Ski Sales Consultant ensuring excellent customer service while assisting customers with ski holiday bookings at Iglu.com. Aiming to exceed KPIs and proactively manage sales leads.
Responsibilities
Ensure high levels of customer service are maintained
Handle calls and emails from customers
Assist customers in finding the perfect ski holiday
Exceed KPIs and targets
Deliver exceptional customer service in line with business targets
Proactively chase sales leads
Manage inbound and outbound calls and emails
Support team members and ensure you are a team player
Take ownership and responsibility for problem solving and query resolution
Maximising upselling and margin opportunities
Requirements
Previous experience in travel sales
Good knowledge of the Ski travel industry
Experience in call centre / customer service environment
Good organisational skills and attention to detail
Excellent verbal and written communication skills
Basic PC skills including Word, Excel and Google docs knowledge
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