Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- Especialista em Desenvolvimento de Soluções ServiceNow gerenciando projetos de transformação digital utilizando recursos da plataforma. Liderando equipes e oferecendo soluções personalizadas em tecnologia.
Responsibilities
- Manage and enhance the **Service Portal**;
- Design and implement custom solutions on the ServiceNow platform using **App Engine Studio** and **Flow Designer**;
- Configure and optimize **CSM** to deliver exceptional customer service experiences;
- Develop and train **Virtual Agent with NLU** models, enabling intelligent automation;
- Lead technical teams and serve as a technical reference in strategic projects;
- Manage the full project lifecycle: **discovery**, implementation and **go-live**.
Requirements
- Bachelor's degree in Engineering, Computer Science or related fields;
- **CSA (Certified System Administrator)** — required;
- Extensive experience in ServiceNow development;
- Proven expertise in **App Engine**, **CSM** and **Virtual Agent**;
- Experience with **Flow Designer**, scripting (Business Rules, Client Scripts) and **integrations via REST/SOAP**;
- Knowledge of **NLU**, **integrations** and **Guided Setup**;
- Experience creating portals with **Employee Center**;
- Participation in **Shared Service Center (CSC)** and/or **HR** projects;
- Experience with **agile project management** (Scrum, Kanban) and **technical leadership**;
- Strong consultative communication skills with stakeholders;
- Architectural vision for developing scalable and sustainable solutions.
Benefits
- Health care: Medical plan, Dental plan and Life Insurance;
- Meal allowance or on-site cafeteria; food voucher to assist with supermarket purchases and an additional food voucher at year-end;
- Private pension plan;
- We offer remote work for corporate areas, flexible hours and a casual dress code;
- E-learning courses and training on our digital platform, UniverSuzano;
- Volunteering program;
- Employee discount club.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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