Hybrid ServiceNow Solutions Development Specialist

Posted last month

Apply now

About the role

  • Manage and enhance the **Service Portal**;
  • Design and implement custom solutions on the ServiceNow platform using **App Engine Studio** and **Flow Designer**;
  • Configure and optimize **CSM** to deliver exceptional customer service experiences;
  • Develop and train **Virtual Agent with NLU** models, enabling intelligent automation;
  • Lead technical teams and serve as a technical reference in strategic projects;
  • Manage the full project lifecycle: **discovery**, implementation and **go-live**.

Requirements

  • Bachelor's degree in Engineering, Computer Science or related fields;
  • **CSA (Certified System Administrator)** — required;
  • Extensive experience in ServiceNow development;
  • Proven expertise in **App Engine**, **CSM** and **Virtual Agent**;
  • Experience with **Flow Designer**, scripting (Business Rules, Client Scripts) and **integrations via REST/SOAP**;
  • Knowledge of **NLU**, **integrations** and **Guided Setup**;
  • Experience creating portals with **Employee Center**;
  • Participation in **Shared Service Center (CSC)** and/or **HR** projects;
  • Experience with **agile project management** (Scrum, Kanban) and **technical leadership**;
  • Strong consultative communication skills with stakeholders;
  • Architectural vision for developing scalable and sustainable solutions.

Benefits

  • Health care: Medical plan, Dental plan and Life Insurance;
  • Meal allowance or on-site cafeteria; food voucher to assist with supermarket purchases and an additional food voucher at year-end;
  • Private pension plan;
  • We offer remote work for corporate areas, flexible hours and a casual dress code;
  • E-learning courses and training on our digital platform, UniverSuzano;
  • Volunteering program;
  • Employee discount club.

Job title

ServiceNow Solutions Development Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

HybridBrazil

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job