ServiceNow Developer designing and maintaining solutions on ServiceNow platform for Compass. Collaborating with cross - functional teams to enhance capabilities across various ServiceNow modules.
About the role
- Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
Responsibilities
- Own the end‑to‑end architecture for ServiceNow, ensuring solutions are scalable, secure, and aligned to enterprise standards
- Lead the design and delivery of complex ServiceNow implementations, upgrades, and optimizations across supply chain and enterprise workflows
- Translate business requirements into technical architectures and integration patterns that enable long‑term flexibility
- Serve as a technical thought leader, guiding development teams and influencing stakeholders through architecture decisions
- Drive process transformation and change adoption, modernizing workflows through automation and platform capabilities
- Identify and enable AI and generative AI use cases within ServiceNow to improve productivity, insights, and decision‑making
- Partner with data, engineering, and business teams to operationalize emerging technologies
- Establish and promote best practices for configuration, development, governance, and lifecycle management
- Ensure solutions meet performance, reliability, security, and compliance expectations.
Requirements
- 10+ years of overall ServiceNow experience, including 3+ years in a solution or platform architect role
- Proven experience designing scalable, high‑performing ServiceNow architectures across modules such as: IT Service Management, IT Operations Management, Customer Service Management, Human Resources Service Delivery, Integrated Risk Management, Custom application development
- Hands‑on expertise with ServiceNow integrations, including REST, SOAP, MID Servers, and third‑party tools
- Strong hands‑on experience with ServiceNow scripting and automation, including JavaScript, Glide API, Flow Designer, and IntegrationHub
- Deep knowledge of ServiceNow configuration and platform controls, such as workflows, UI policies, data policies, business rules, and client scripts
- Demonstrated ability to lead technical change, influence stakeholders, and guide teams through transformation initiatives
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or architecture‑level certifications
- Strong communication skills with the ability to explain complex technical concepts to non‑technical audiences.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
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