Senior Software Engineer developing and configuring ServiceNow HRSD solutions for AT&T's HR technology team. Collaborating within Scrum teams to enhance employee experiences through innovative HR service delivery.
About the role
- ServiceNow Platform Operations Manager overseeing platform operations and leading a team of ServiceNow professionals. Responsible for driving innovation and managing vendor relationships within a hybrid work environment.
Responsibilities
- Manage and develop a team of ServiceNow administrators and developers
- Implement effective workflows and processes
- Serve as the primary escalation point for platform-related issues
- Work with platform owner to manage budget and roadmap
- Oversee relationships with integration partners and vendors
- Establish and enforce platform governance standards
- Lead Agile development projects
- Identify opportunities to optimize platform usage
Requirements
- 7 years’ experience with the ServiceNow platform
- 3+ years in a leadership role
- required ServiceNow certifications (Administrator, Implementation Specialist, or Application Developer)
- Bachelor's Degree in Computer Science, Information Systems, or related field preferred
Benefits
- medical/dental/vision insurance
- 401(k)
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