ServiceNow Platform Operations Manager overseeing platform operations and leading a team of ServiceNow professionals. Responsible for driving innovation and managing vendor relationships within a hybrid work environment.
Responsibilities
Manage and develop a team of ServiceNow administrators and developers
Implement effective workflows and processes
Serve as the primary escalation point for platform-related issues
Work with platform owner to manage budget and roadmap
Oversee relationships with integration partners and vendors
Establish and enforce platform governance standards
Lead Agile development projects
Identify opportunities to optimize platform usage
Requirements
7 years’ experience with the ServiceNow platform
3+ years in a leadership role
required ServiceNow certifications (Administrator, Implementation Specialist, or Application Developer)
Bachelor's Degree in Computer Science, Information Systems, or related field preferred
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