Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow Developer role focusing on scripting, coding, and configuring the platform for IT Service Management. Collaborating within teams to adapt and deliver technical solutions to evolving needs.
Responsibilities
- Script and code within the ServiceNow platform to achieve project goals.
- Rewrite and adapt code to align with changing business needs.
- Handle core system configuration and day-to-day user requests and incidents.
- Configure core ServiceNow modules including Service Catalog, ITSM, Asset, Integration Hub, CMDB Discovery, and Service Mapping.
- Experience implementing and maintaining service graph connectors.
- Leverage Flow Designer to enhance the service catalog and transition from workflows.
- Provide technical guidance on existing workflows for streamlining and efficiency improvement.
- Manage the upgrade cycle of ServiceNow, including testing with the Automated Test Framework.
- Maintain up-to-date knowledge of ServiceNow products, version upgrades, enhancements, and new features.
- Develop solutions to a variety of moderately complex problems.
- Contribute to the completion of organizational projects and goals.
- Ensuring solutions documentation is accurate and up to date, and developing test plans and keeping standard operating procedures updated.
Requirements
- Bachelor’s Degree
- 5+ years configuring and troubleshooting technical ServiceNow solutions
- 1+ years of experience with JavaScript, ideally with the ServiceNow platform.
- 1+ years of experience with web service protocols like SOAP, REST, JSON or Kafka.
Benefits
- Regular collaboration with the Platform Engineering & Ops
- Focused one-on-one time with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Ethical and integrity-focused company
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