About the role

  • Collaborating with commonwealth personnel with the ITSM bureau
  • Design, develop, and implement ServiceNow applications and integrations
  • Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB
  • Develop and maintain custom applications/modules using ServiceNow Studio
  • Create workflows, business rules, client scripts, UI policies/actions, and automated tasks
  • Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server
  • Collaborate with Business Analysts and stakeholders to gather and clarify requirements
  • Develop reports, dashboards, and performance analytics widgets
  • Perform code reviews, unit testing, and maintain code quality and security
  • Maintain documentation on configurations, customizations, and system architecture
  • Participate in Agile/Scrum development cycles and sprints

Requirements

  • Bachelor’s degree in computer science, Information Systems, or related field
  • 5+ years of hands-on ServiceNow development experience
  • Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices
  • Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay)
  • Familiarity with Agile/Scrum methodologies
  • ServiceNow Certified System Administrator (CSA) is required.
  • ServiceNow Certified Application Developer (CAD).

Benefits

  • Hybrid Position
  • 37.5 hours per week
  • Background Check/Public Trust Clearance

Job title

ServiceNow Developer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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