Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- ServiceNow Developer responsible for developing applications and integrations for the Commonwealth's ITSM bureau. Collaborating with analysts and stakeholders within Agile development cycles.
Responsibilities
- Collaborating with commonwealth personnel with the ITSM bureau
- Design, develop, and implement ServiceNow applications and integrations
- Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB
- Develop and maintain custom applications/modules using ServiceNow Studio
- Create workflows, business rules, client scripts, UI policies/actions, and automated tasks
- Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server
- Collaborate with Business Analysts and stakeholders to gather and clarify requirements
- Develop reports, dashboards, and performance analytics widgets
- Perform code reviews, unit testing, and maintain code quality and security
- Maintain documentation on configurations, customizations, and system architecture
- Participate in Agile/Scrum development cycles and sprints
Requirements
- Bachelor’s degree in computer science, Information Systems, or related field
- 5+ years of hands-on ServiceNow development experience
- Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices
- Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay)
- Familiarity with Agile/Scrum methodologies
- ServiceNow Certified System Administrator (CSA) is required.
- ServiceNow Certified Application Developer (CAD).
Benefits
- Hybrid Position
- 37.5 hours per week
- Background Check/Public Trust Clearance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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