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Hybrid ServiceNow Developer

at Rackspace Technology
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Posted 2 weeks ago

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About the role

  • Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions.
  • Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure.
  • Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
  • Write and maintain server-side and client-side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.
  • Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience.
  • Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services.
  • Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency of cloud solutions.
  • Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards.
  • Stay updated with ServiceNow releases and apply platform upgrades and enhancements.
  • Adhere to ServiceNow best practices, governance, and security standards.
  • Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred.
  • Configuration Management Experience (CMDB data model and relationships).
  • ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
  • Strong knowledge of the ServiceNow platform, its architecture, and modules.
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Experience with ITSM, ITIL, and knowledge of IT service management processes.
  • Ability to work independently, as well as collaboratively in a team environment.
  • Strong problem-solving and communication skills.
  • Experience with service mapping, business rules, and service catalogue development is a plus.

Benefits

  • Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies

Job title

ServiceNow Developer

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

CloudITSMJavaScriptServiceNowSOAP

Location requirements

HybridCardiffUnited Kingdom

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