Gestionnaire de données CMDB spécialisé dans la plateforme ServiceNow pour iA Groupe Financier. Garantissant la qualité des données et collaborant étroitement avec les opérations TI.
About the role
- ServiceNow Developer role focused on designing and developing workflows and applications within the ServiceNow platform. Contributing to improving business processes for Rackspace Technology's cloud solutions.
Responsibilities
- Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions.
- Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure.
- Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
- Write and maintain server-side and client-side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.
- Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience.
- Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services.
- Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency of cloud solutions.
- Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards.
- Stay updated with ServiceNow releases and apply platform upgrades and enhancements.
- Adhere to ServiceNow best practices, governance, and security standards.
- Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred.
- Configuration Management Experience (CMDB data model and relationships).
- ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
- Strong knowledge of the ServiceNow platform, its architecture, and modules.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ITSM, ITIL, and knowledge of IT service management processes.
- Ability to work independently, as well as collaboratively in a team environment.
- Strong problem-solving and communication skills.
- Experience with service mapping, business rules, and service catalogue development is a plus.
Benefits
- Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ITSM and ServiceNow Delivery Manager leading strategic direction and overseeing service delivery in fintech. Managing ServiceNow platform and mentoring support teams in a collaborative environment.
Senior Software Engineer developing and configuring ServiceNow HRSD solutions for AT&T's HR technology team. Collaborating within Scrum teams to enhance employee experiences through innovative HR service delivery.
ServiceNow Product Owner developing ServiceNow solutions for a dynamic ITSM environment. Collaborating with stakeholders and technical teams to ensure platform enhancements meet operational needs.
Senior Software Engineer designing and implementing solutions for ServiceNow’s CSM module at T - Mobile. Collaborating with engineering teams and driving projects to enhance customer experience and operational capabilities.
ServiceNow Platform Lead Administrator managing and supporting the ServiceNow platform for Bank of America. Leading a team of specialists and ensuring application availability while adhering to bank policies.
Software Engineering - Developer at Kyndryl designing and implementing cutting - edge solutions. Collaborating to deliver value faster through innovative development practices.
Junior ServiceNow Developer at Vivicta, helping to build AI - enhanced solutions and enhancing ServiceNow capabilities. Collaborating in an agile environment to deliver backend functionalities and user experiences.
Junior Administrator for ServiceNow Team responsible for operational support and maintenance tasks. Join a well - established ServiceNow instance in the intelligence sector based in Australia.
Senior ServiceNow Administrator managing platform health and strategic direction in an Intelligence role at Leidos. Requires engineering skills and compliance with ServiceNow best practices in Australia.