Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- ServiceNow Developer role focused on designing and developing workflows and applications within the ServiceNow platform. Contributing to improving business processes for Rackspace Technology's cloud solutions.
Responsibilities
- Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions.
- Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure.
- Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
- Write and maintain server-side and client-side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.
- Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience.
- Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services.
- Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency of cloud solutions.
- Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards.
- Stay updated with ServiceNow releases and apply platform upgrades and enhancements.
- Adhere to ServiceNow best practices, governance, and security standards.
- Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred.
- Configuration Management Experience (CMDB data model and relationships).
- ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
- Strong knowledge of the ServiceNow platform, its architecture, and modules.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ITSM, ITIL, and knowledge of IT service management processes.
- Ability to work independently, as well as collaboratively in a team environment.
- Strong problem-solving and communication skills.
- Experience with service mapping, business rules, and service catalogue development is a plus.
Benefits
- Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies
Job title
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