Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- Senior or Lead ServiceNow IRM Solution Architect role at Boeing developing integrated risk management solutions. Leading architecture, implementation, and improvement of ServiceNow IRM/GRC platform.
Responsibilities
- Define and maintain the enterprise architecture and future-state roadmap for the ServiceNow IRM platform, including Policy & Compliance Management, Risk Management, Audit Management, Issues Management, and Integrated Risk workflows
- Serve as the architectural authority for IRM design decisions, ensuring solutions are scalable, secure, compliant, and aligned with enterprise standards
- Translate regulatory, risk, audit, and business requirements into actionable ServiceNow IRM designs and patterns
- Advise senior leaders and stakeholders on platform capabilities, architectural trade-offs, and best practices
- Lead the design and implementation of complex ServiceNow IRM solutions, including scoped applications, workflows, data models, and reporting
- Configure and enhance control frameworks, attestations, evidence collection, risk assessments, and issue remediation workflows
- Drive adoption of out-of-the-box IRM capabilities while defining when custom solutions are appropriate
- Lead or support proofs-of-concept, pilots, and phased rollouts of new IRM capabilities
- Design and implement enterprise integrations between ServiceNow IRM and external systems (e.g., GRC tools, security platforms, ERP, HR, identity, asset, and cloud platforms)
- Architect and implement automation strategies for control testing, attestations, evidence collection, and issue management.
Requirements
- 5+ years of IT experience with GRC focus
- 5+ years of experience as a Solution Architect or Lead Architect for enterprise-scale ServiceNow implementations
- 5+ years of hands-on ServiceNow IRM/GRC experience
- Deep expertise in ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management, Issues Management, and Platform Analytics
- Strong understanding of risk, compliance, and control frameworks (e.g., NIST, ISO, SOX, CMMC)
- Demonstrated experience designing enterprise integrations using REST/SOAP APIs, MID Server, ETL, or iPaaS
- Strong knowledge of ServiceNow data models, CMDB concepts, reporting, and platform performance best practices
- Excellent stakeholder management, communication, and influence skills, including engagement at Director and VP levels.
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
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