ServiceNow Developer responsible for designing, implementing, and maintaining ServiceNow applications at Pierce Technology Corp. Collaborating with stakeholders and optimizing processes within the ServiceNow platform.
About the role
- Senior Technical Consultant leading design discussions for enterprise-scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
Responsibilities
- Lead technical design and implementation across ServiceNow modules.
- Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation.
- Develop and maintain detailed build documentation aligned to delivery standards.
- Configure and customise ServiceNow solutions in line with best practices.
- Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions).
- Provide architectural guidance on integrations and cross-platform solutions.
- Collaborate with functional consultants, developers, and client stakeholders.
- Ensure governance, scalability, and maintainability of delivered solutions.
Requirements
- Strong hands-on experience implementing ServiceNow solutions (5+ years preferred)
- Proven experience with: HRSD (Human Resources Service Delivery) SPM (Strategic Portfolio Management)
- Experience designing and delivering integrations: Integration experience with SAP SuccessFactors (highly desirable)
- Alternatively, strong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs)
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience leading workshops and engaging senior business stakeholders.
- Ability to translate business requirements into scalable technical solutions.
- Excellent documentation skills (design and build artefacts).
- Certifications (Mandatory / Highly Desirable)
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) – HRSD (preferred)
- CIS – SPM (preferred)
- Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded
Benefits
- Hybrid working flexibility across Sydney, Melbourne, or Brisbane
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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