Hybrid ServiceNow Administrator II

at Coca-Cola Canada Bottling Limited

• Job title: ServiceNow Administrator II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: Azure, Cloud, Cyber Security, ITSM, JavaScript, SDLC, ServiceNow, SOAP, SQL
• Location requirements: Hybrid, Charlotte, United States

About the role

• Senior ServiceNow Administrator managing identity lifecycle processes and integrations for Coca-Cola's IT Infrastructure team. Involved in ServiceNow platform administration and compliance with identity governance.

Responsibilities

• Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
• Develop and maintain ServiceNow applications, workflows, and automation solutions
• Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows
• Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.)
• Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications
• Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow
• Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow
• Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID)
• Build and manage access request workflows, access certification campaigns, and entitlement reviews
• Ensure compliance with identity governance policies and audit requirements
• Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies

Requirements

• 3-5 years of experience administering ServiceNow in a large enterprise environment
• 3+ years of experience implementing or managing identity management solutions within ServiceNow
• Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers
• Proficiency in JavaScript, REST APIs, and ServiceNow scripting
• Hands-on experience with PowerShell scripting for automation and system administration
• Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning
• Strong troubleshooting skills and ability to resolve complex technical issues efficiently
• Knowledge of ITIL framework and IT service management best practices
• High school diploma or GED; 2 years of education beyond high school in college or technical school
• 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
• 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
• 3-5 Years MS Azure Environment Development experience
• 2-3 Years MS Azure DevOps operational (pipeline) experience
• 2-3 Years experience in Domain-specific framework development
• 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI) [Domain] Specific Experience is Mandatory
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
• Experience with ITIL processes and frameworks
• Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots
• Familiarity with scripting languages like PowerShell, JavaScript and SQL
• Knowledge of compliance standards such as SOX.

Benefits

• 401(k) match
• health coverage
• employee stock purchase plan
• Dedicated training
• personalized mentorship