ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
About the role
- ServiceNow Admin managing and maintaining the platform for optimal performance. Providing user support and training while collaborating with development teams on enhancements.
Responsibilities
- Manage and maintain the ServiceNow platform, ensuring optimal performance and availability.
- Configure and customize ServiceNow modules to meet business requirements.
- Monitor system performance and troubleshoot issues to ensure reliability and efficiency.
- Provide user support and training on ServiceNow functionalities and best practices.
- Conduct regular audits of ServiceNow configurations and user access to ensure compliance with organizational policies.
- Collaborate with development teams to implement new features and enhancements.
- Stay updated with the latest ServiceNow releases and industry trends.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3–5 years of experience in ServiceNow administration or a similar role.
- Strong knowledge of ServiceNow modules and best practices.
- Experience with user administration, security, and access controls in ServiceNow.
- Excellent analytical and problem-solving skills.
- Strong English communication skills, both written and verbal.
- Preferred Qualifications: ServiceNow Certified System Administrator certification.
- Familiarity with ITIL or other IT service management frameworks.
- Experience with reporting and dashboard creation in ServiceNow.
Benefits
- ECXPAY card worth R$ 500.00/month
- Gympass access
- Zenklub plan – psychologist / nutritionist / coaching / therapy
- Partnership with Time Load language courses
- Partnership with Bridges Clinic
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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