Senior Problem Manager leading global, cross - functional initiatives for technology incidents at Broadridge. Strengthening operational resilience and elevating incident management practices within ITIL framework.
IG
Hybrid Service Manager – Part-time with experience from the Federal Employment Agency
Posted 2 months ago
About the role
- Service Manager responsible for guiding training participants in a hybrid setting at iQ-Hub GmbH. Requires experience with German employment agency regulations and flexible work arrangements.
Responsibilities
- Manage and support our participants in subsidized continuing education
- Ensure all clients are optimally supported under the Qualification Opportunities Act (Qualifizierungschancengesetz, QCG)
- Communicate with authorities and cooperation partners
- Quality management & documentation
- Optimize our funding processes
Requirements
- You have worked at the Federal Employment Agency (Bundesagentur für Arbeit), ideally in Employer Services
- You are familiar with the Qualification Opportunities Act (Qualifizierungschancengesetz, QCG) and know how subsidized training programs are processed
- You are structured, solution-oriented and work independently
- You are confident using tools such as Slack, Front, Fibery and similar
- You speak fluent German and use AI in your daily work
Benefits
- Part-time salary €2,000–€3,000
- Flexible working hours and remote options
- Top equipment to support your performance
- Modern environment in the Snocks office in Mannheim
- Access to our AI upskilling programs for an everyday advantage
- Monthly team events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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