Manage XOC Operations for network health and customer experience strategies in a leading media company. Drive process improvements and team leadership for operational excellence in engineering functions.
About the role
- Senior Vice President of operations overseeing multifamily property management transformation. Driving operational excellence and measurable outcomes across property management portfolio for private equity-backed firm.
Responsibilities
- Serve as the strategic link between Proper and its portfolio companies, ensuring operational alignment, consistent standards, and measurable outcomes.
- Lead the execution of key operational initiatives that drive scalability, efficiency, and consistency across all companies.
- Build and manage data-driven frameworks to measure and compare operational performance across properties and regions.
- Support newly acquired companies through onboarding, stabilization, and integration with Proper’s operating model.
- Partner with finance, technology, people operations, and asset management to drive cross-company initiatives and ensure end-to-end operational success.
- Leverage financial and operational data to identify performance trends, develop actionable insights, and guide portfolio leaders toward improvement.
- Oversee initiatives such as insurance optimization, ancillary revenue programs, technology implementation, and SOP development.
- Foster collaboration and accountability across regional and portfolio leadership teams, ensuring Proper’s operational vision is executed effectively.
Requirements
- 15-20+ years of experience in multifamily real estate operations, portfolio management, or related strategic leadership roles.
- Proven ability to lead across finance, operations, and technology functions with a data-centric mindset.
- Strong financial and analytical acumen, capable of interpreting operational data and translating it into strategy.
- Demonstrated success in building scalable systems and optimizing portfolio performance across multiple entities.
- Excellent relationship-building and communication skills, able to influence and align diverse stakeholders.
- Hands-on leader comfortable operating in lean, entrepreneurial environments.
- Deep understanding of multifamily property management, financial drivers, and operational best practices.
- Experience working in private equity–backed or growth-oriented organizations preferred.
Benefits
- A high-impact leadership role shaping the operational backbone of a rapidly expanding platform.
- The opportunity to drive measurable outcomes across multiple companies and geographies.
- Competitive salary, annual performance bonus, and full benefits (health, dental, vision, 401(k) match).
- Flexible PTO, professional development opportunities, and team retreats.
- A collaborative, entrepreneurial culture where innovation meets execution and strategy meets results.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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