Operations Optimization Coordinator working closely with teams to enhance experiences in Mexico. Managing scheduling, financial aspects, and process improvements for traveling team members.
About the role
- Operations Support role at North Coast handling customer billings and ensuring operational accuracy. Responsible for cash management, order review, and vendor claims resolution.
Responsibilities
- Actively work to meet monthly goals for N.C. Operations Scorecard
- Processing of Customer Billings and Credits ensuring accuracy and compliance
- Manage Daily Cash Box and deposits of checks received
- Review monthly aging Will Call orders and their disposition
- Review and process Return Goods
- Review transfer discrepancies
- File and Track carrier/vendor freight claims
- Resolve Vendor Shipping Discrepancies
- Other duties as assigned
Requirements
- Accurate, dependable, and detail-oriented
- Excellent written and verbal communication skills
- Committed to 100% accuracy and doing tasks right the first time (DIRTFT)
- Excellent customer service skills
- Experience with O365 products-Outlook, Excel, Word, etc.
- General understanding of Eclipse and SWMS
- Self-motivated and a problem solver
- Physical Requirements and Work Environment: Heavy phone and computer use
- Office environment, mainly seated at a desk
- Some lifting up to 25 lbs.
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Tuition Reimbursement
- Employee referral bonus
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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