Hybrid Senior Manager, Excellence in Operations

Posted 2 hours ago

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About the role

  • Manage XOC Operations for network health and customer experience strategies in a leading media company. Drive process improvements and team leadership for operational excellence in engineering functions.

Responsibilities

  • Develop and update department policies and procedures
  • Oversee the implementation of XOC Service Level Agreements
  • Monitor network performance trends and create dashboards
  • Ensure completion of department projects on time and within budget
  • Mentor and train team members and ensure efficiency

Requirements

  • Bachelor's Degree
  • 7-10 years relevant work experience
  • Strong knowledge in Network Operations Management
  • Collaborative Leadership skills
  • Effective Communication skills

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Job title

Senior Manager, Excellence in Operations

Job type

Experience level

Senior

Salary

$117,063 - $183,957 per year

Degree requirement

Bachelor's Degree

Location requirements

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