Process Support Engineer at Applied Materials providing critical product lifecycle support. Guiding installations, diagnoses, and service of complex systems for semiconductor manufacturing.
About the role
- Senior Technology Support Analyst providing 1st and 2nd line technical support for London & Partners' international staff. Involves cloud systems management and out of hours support.
Responsibilities
- Reporting to the Head of IT, Senior Technology Support Analyst will provide technical support to all staff at London & Partners including our international offices.
- This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests.
- To be a specialist in cloud systems matters, including security and automation, licencing, Virtual networks.
- Provide a Pro-active approach to support and engaging with users.
- Assist with Project work as required.
- Out of hours cover will be required on occasions to support international users and internal events.
Requirements
- Depth of Experience: Extensive experience providing **2nd and 3rd line technical support** in a modern, multi-site or global environment.
- Certifications/Expertise in Core Technologies: Demonstrable expertise and/or relevant certifications (e.g., Microsoft Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert) in the following:
- Microsoft Azure IaaS/PaaS (Virtual Networks, Virtual Machines, Storage).
- Microsoft 365 administration (Exchange Online, SharePoint Online, Teams).
- Identity & Access Management: **MS Entra ID** (user provisioning, conditional access, MFA).
- Endpoint Management: **MS Intune/Endpoint Manager** (device management, autopilot, compliance policies).
- Networking: Strong understanding of core networking principles (DNS, DHCP, TCP/IP, VPNs, Switches, Routers, Firewalls).
- Security Controls: Practical experience managing and tuning third-party security tools, such as **XDR/EDR** systems.
- Desirable Experience: Experience with **Mac OS X** or **Linux** administration (Red Hat/Centos).
- Familiarity with database administration (**PostgreSQL** or similar).
- Proficiency with **PowerShell scripting** for system administration and automation.
- Knowledge of **Microsoft Power Platform** (Power Apps/Automate) for business process improvement.
- Exposure to **Microsoft Purview** for compliance and data governance.
- Exceptional Troubleshooting: The ability to rapidly diagnose and resolve complex technical issues across multiple integrated platforms.
- Communication: Excellent communication skills, capable of translating technical issues into clear, actionable updates for non-technical stakeholders and senior management.
- Customer Service: An enthusiastic, positive, and flexible **"can-do"** attitude with a strong focus on delivering an outstanding customer experience.
- Proactivity & Ownership: Demonstrates a high level of accountability, actively seeking improvements, and driving tasks to completion with minimal supervision.
Benefits
- 💰 **Competitive Salary:** We value your contributions and ensure you are rewarded accordingly.
- 📚 **Learning & Development Opportunities:** Continuous growth is at the heart of our culture, with ample opportunities for professional development.
- 🤝 **Strong Culture of Belonging:** We foster an inclusive environment where every team member feels valued and supported.
- 🌐 **Various Networks for Staff:** Connect with like-minded colleagues through our numerous staff networks.
- 🏦 **Competitive Pension Scheme:** Secure your future with our robust pension plan.
- 🔗 **Networking Opportunities:** Expand your professional network within your chosen field.
- 🌍 **Geopolitical Insights:** Gain unique perspectives on global economic and political trends.
- 🏠 **Hybrid Working Arrangement:** Enjoy the flexibility of working both remotely and in-office.
- ✈️ **WorkFlex:** Take advantage of opportunities to work abroad and experience different cultures.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.
Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.