Hybrid Senior Technology Support Analyst

at London & Partners

• Job title: Senior Technology Support Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: £44,000 - £46,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, DNS, Firewalls, Linux, Postgres, TCP/IP
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Technology Support Analyst providing 1st and 2nd line technical support for London & Partners' international staff. Involves cloud systems management and out of hours support.

Responsibilities

• Reporting to the Head of IT, Senior Technology Support Analyst will provide technical support to all staff at London & Partners including our international offices.
• This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests.
• To be a specialist in cloud systems matters, including security and automation, licencing, Virtual networks.
• Provide a Pro-active approach to support and engaging with users.
• Assist with Project work as required.
• Out of hours cover will be required on occasions to support international users and internal events.

Requirements

• Depth of Experience: Extensive experience providing **2nd and 3rd line technical support** in a modern, multi-site or global environment.
• Certifications/Expertise in Core Technologies: Demonstrable expertise and/or relevant certifications (e.g., Microsoft Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert) in the following:
• Microsoft Azure IaaS/PaaS (Virtual Networks, Virtual Machines, Storage).
• Microsoft 365 administration (Exchange Online, SharePoint Online, Teams).
• Identity & Access Management: **MS Entra ID** (user provisioning, conditional access, MFA).
• Endpoint Management: **MS Intune/Endpoint Manager** (device management, autopilot, compliance policies).
• Networking: Strong understanding of core networking principles (DNS, DHCP, TCP/IP, VPNs, Switches, Routers, Firewalls).
• Security Controls: Practical experience managing and tuning third-party security tools, such as **XDR/EDR** systems.
• Desirable Experience: Experience with **Mac OS X** or **Linux** administration (Red Hat/Centos).
• Familiarity with database administration (**PostgreSQL** or similar).
• Proficiency with **PowerShell scripting** for system administration and automation.
• Knowledge of **Microsoft Power Platform** (Power Apps/Automate) for business process improvement.
• Exposure to **Microsoft Purview** for compliance and data governance.
• Exceptional Troubleshooting: The ability to rapidly diagnose and resolve complex technical issues across multiple integrated platforms.
• Communication: Excellent communication skills, capable of translating technical issues into clear, actionable updates for non-technical stakeholders and senior management.
• Customer Service: An enthusiastic, positive, and flexible **"can-do"** attitude with a strong focus on delivering an outstanding customer experience.
• Proactivity & Ownership: Demonstrates a high level of accountability, actively seeking improvements, and driving tasks to completion with minimal supervision.

Benefits

• 💰 **Competitive Salary:** We value your contributions and ensure you are rewarded accordingly.
• 📚 **Learning & Development Opportunities:** Continuous growth is at the heart of our culture, with ample opportunities for professional development.
• 🤝 **Strong Culture of Belonging:** We foster an inclusive environment where every team member feels valued and supported.
• 🌐 **Various Networks for Staff:** Connect with like-minded colleagues through our numerous staff networks.
• 🏦 **Competitive Pension Scheme:** Secure your future with our robust pension plan.
• 🔗 **Networking Opportunities:** Expand your professional network within your chosen field.
• 🌍 **Geopolitical Insights:** Gain unique perspectives on global economic and political trends.
• 🏠 **Hybrid Working Arrangement:** Enjoy the flexibility of working both remotely and in-office.
• ✈️ **WorkFlex:** Take advantage of opportunities to work abroad and experience different cultures.