Manager, Technical Support leading technical support operations at an AED technology company. Focused on troubleshooting and improving customer experience across hardware and software platform.
About the role
- Technical Support Analyst specializing in advanced VoIP solutions. Ensuring network efficiency and equipment performance for clients at Smartspace.
Responsibilities
- Attend to and resolve critical incidents related to VoIP telephony equipment and services.
- Perform advanced troubleshooting on VoIP networks and systems.
- Monitor and optimize network infrastructure and equipment.
- Develop and implement automation scripts to streamline processes and improve operational efficiency.
- Collaborate with internal and external teams to implement improvements and updates.
- Document procedures and solutions, and produce performance reports.
Requirements
- Advanced knowledge of VoIP telephony, IP networks, and Linux.
- Strong troubleshooting skills for networks, firewalls, and routers.
- Experience with AI tools and automations (N8N).
- Ability to analyze logs and monitor network traffic (Wireshark, Zabbix).
- Knowledge of virtualization and containers (Docker).
- Certifications in DevOps, Networking, or VoIP are a plus.
- Experience with unified communications platforms.
- Familiarity with network automation and scripting (Python, Bash).
- Experience working in high-availability environments with advanced security requirements.
Benefits
- Meal/Meal Allowance Card
- Flexible Benefits Card
- Health Insurance
- Dental Insurance
- MoveOn Health & Well-being Incentive Program
- Life Insurance
- Wellhub
- Birthday Day Off
- Corporate Education
- Bonus for Meeting Targets
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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