IP Migration Operations Specialist managing telecommunications services at Nokia. Collaborating across teams to drive operational efficiency and enhance customer satisfaction in a dynamic environment.
About the role
- IT Specialist handling support requests and client-facing technical support for S&P Global's enterprise solutions. Collaborating on cloud infrastructure management for enhanced stability and reliability.
Responsibilities
- Handle all support requests, including incident, problem, and change management, as well as business continuity activities, ensuring seamless and high-quality delivery of services to end users.
- Provide second-line, client-facing technical support for issues escalated by first-line support teams.
- Leverage strong technical skills, business knowledge, and AWS troubleshooting expertise to diagnose and resolve issues efficiently.
- Partner with development teams for third-line escalations when required.
- Collaborate with product and delivery teams to ensure the Service Management team is fully prepared for new releases and actively engaged in the early design and architecture review of cloud-native enhancements.
- Drive initiatives and lead continuous improvement processes around proactive AWS infrastructure health monitoring, application performance tracking, and incident prevention strategies to enhance overall system stability and reliability.
- Utilize AWS-native tools (e.g., CloudWatch, CloudTrail, and Cost Explorer) and third-party monitoring solutions to strengthen observability, detect anomalies, and implement automated responses.
- Apply AI/ML-driven techniques to detect anomaly, predict alerting, and to enhance support operations.
Requirements
- University Graduate of Computer Science or Engineering degree.
- Minimum of 3 years of direct experience in Site Reliability Engineering or DevOps roles, high availability, and incident response in AWS or Azure or GCP.
- Proficiency with cloud computing environments (AWS / GCP/ Azure).
- Good understanding of Application Support processes.
- Ideally familiar with monitoring tools such as Splunk, CloudWatch, and Dotcom.
- Expertise in Oracle PLSQL/PostgreSQL: Proficiency in advanced SQL techniques, query optimization, and experience with complex database systems.
- Experience in leading post-mortem analyses and implementing preventative measures to avoid recurrence of incidents.
- Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management.
- Ideally would have experience of working in the Finance Industry and/or experience of S&P Global products.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Elite Operations Professional providing operational support and world - class customer service at Cetera Financial Group. Handling a variety of tasks including account processing and customer inquiries.
Infrastructure Ops Engineer at CIAL Dun&Bradstreet developing and deploying robust CI/CD infrastructure. Collaborating with international teams to meet technical and security needs.
Operations Manager overseeing onsite operational and technical service delivery for a Medicaid PBM program in Boston, MA. Ensuring compliance, efficient operations, and stakeholder communications.
Administrative Hearing Officer conducting hearings for the Department of Children & Families, ensuring legal requirements fulfillment and decision creation based on case facts.
Park Ranger supporting operations and visitor services at The Ridge Environmental Education and Event Center. Responsibilities include maintenance, guest assistance, and protection of park resources.
Agricultural Technician II with Florida Department of Agriculture performing pest management and survey duties. Engaging in field diagnostics and regulatory activities for plant protection.
Government Operations Consultant II managing contracts in Chronic Disease Prevention for Florida Department of Health. Ensuring compliance and providing administrative oversight in contract actions.
Biological Scientist I assisting Division of Plant Industry with specimen collections and conservation. Involves sorting, processing, and digitizing samples for research use.
Team Leader supervising call center associates at Concentrix. Ensuring performance metrics are met through coaching and accountability in a customer service environment.