Service Operations Intern supporting revenue tracking and reporting initiatives for telecommunications projects. Collaborating on data analyses to enhance team performance and drive business insights.
About the role
- Operations Manager II leading a team in commercial lending operations for PNC's Commercial Lending Operations organization. Overseeing a diverse portfolio of commercial loan transactions and ensuring compliance with operational standards.
Responsibilities
- Manage and develop a team of front line commercial lending operations employees.
- Oversee daily processing, administration, and servicing of a diverse commercial lending portfolio, including:
- o Participant/Participation transactions
- o Agented/syndicated loans
- o Direct deals
- Ensure accuracy and timeliness of loan settlements, cash flows, rate changes, fee processing, and lifecycle servicing activities.
- Interpret and apply loan documentation, credit agreements, amendments, and notices.
- Monitor operational performance metrics and implement process improvements.
- Partners with internal groups such as credit, portfolio management, compliance, and risk to support operational excellence.
- Ensure adherence to internal controls, audit requirements, and regulatory guidelines.
- Resolve complex loan servicing issues and escalations.
Requirements
- Commercial lending experience, preferably within a large financial institution or commercial loan operations environment.
- ACBS system knowledge and experience (required).
- Proven management and supervisory skills, including coaching, workflow oversight, and performance management.
- Strong understanding of commercial loan structures, loan servicing processes, and operational workflows.
- Excellent analytical, communication, and problem solving skills.
- Proficiency with Microsoft Office and loan servicing platforms.
- Experience with syndicated loan administration or agent bank responsibilities (preferred).
- Background in process improvement or operational workflow redesign (preferred).
- Knowledge of additional loan servicing systems (e.g., LoanIQ, FIS platforms) (preferred).
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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