Service Operations Intern supporting revenue tracking and reporting initiatives for telecommunications projects. Collaborating on data analyses to enhance team performance and drive business insights.
HE
Hybrid Infrastructure and Operations Engineer, System Admin, Monitoring
Posted 4 hours ago
About the role
- I&O Engineer managing cloud solutions and automation for Healthfirst's public and private clouds. Collaborating with engineers to enhance efficiency and security across infrastructure platforms.
Responsibilities
- Work horizontally across the Infrastructure and Operations portfolio supporting private/public cloud systems, operating systems, with a focus on remediation of security vulnerabilities
- Develop repeatable automation to efficiently deliver capabilities, inclusive of patching, software updates, etc.
- Drive solutions to problems impacting mission critical systems and implement automation to prevent reoccurrence
- Execute changes on production systems in accordance with Change Management standards
- Participate in a Center of Excellence for cloud usage and cloud standards
- Maintain an accurate picture of existing server, storage, networking software and hardware and virtual environments to support scaling against various project requirements
- Ensure all usage of cloud environments meets governance standards and contributes to improving standards for security and operational efficiency
- Create standard operating procedures for Healthfirst operations teams to support the operations of the products
- Act as an escalation point for operations teams for incident and ticket resolution and participate in an on-call rotation as an escalation point
Requirements
- A high school diploma or a GED from an accredited institution
- Experience in designing, building, securing, and managing Windows systems
- Familiar with Amazon Web Services (AWS) technologies
- Working knowledge of core cloud competencies, patching, and environment management
- Automation scripting experience
- Experience identifying repeatable processes and working with operations team to automate/document
- Experience in designing, building, and managing Linux/Unix-based systems (preferred)
- A technical degree from an accredited institution or work experience equivalent (preferred)
- Experience supporting Infrastructure as Code (IaC) delivery (preferred)
- Understanding of public and private cloud security best practices (preferred)
- Troubleshooting skills that involve analysis of logs, traffic trace, configuration data, automation tools to resolve issues until end-to-end systems are functioning (preferred)
- Experience with system health monitoring and optimizing performance (preferred)
- Experience working in regulated and/or high-security environments and industries (PCI, HIPAA, HITRUST, etc.) (preferred)
Benefits
- medical, dental and vision coverage
- incentive and recognition programs
- life insurance
- 401k contributions
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