Service Operations Intern supporting revenue tracking and reporting initiatives for telecommunications projects. Collaborating on data analyses to enhance team performance and drive business insights.
About the role
- Operations Work Lead Senior overseeing workflow and execution of complex transactions at PNC Wealth Management. Based in Cleveland or Pittsburgh with team leadership responsibilities.
Responsibilities
- Oversees operations workflow and assists team with executing complex transactions/processes
- Monitors and coordinates operations workflow and resolves escalated issues
- May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures
- Partners internally to identify, resolve, and provide guidance regarding escalations
- May interact with external customers and third parties in completing transactions or resolving escalated issues
- Coaches team members and provides applicable training
- Leads team huddles/meetings and/or continuous improvement sessions
- Provides input on team member performance and development
- Provides consultation and advice to internal and external customers
- Reviews existing processes and drives improvements/implementation
- Updates standard operating procedures
- Participates in and serves as subject matter resource for projects
- Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
- Participates in risk mitigation activities
- Verifies completeness and accuracy of procedures.
Requirements
- University/college degree with < 1 year of professional experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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