Service Operations Intern supporting revenue tracking and reporting initiatives for telecommunications projects. Collaborating on data analyses to enhance team performance and drive business insights.
TI
Hybrid Director, Client Health Management, Operations – Strategic Intelligence
Posted 5 hours ago
About the role
- Director responsible for client health management and operational excellence at TIAA. Leveraging data analytics and strategic insights to improve client retention and satisfaction.
Responsibilities
- Approves and audits mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.
- Analyzes and reviews complex trends in modeling to inform other lines of business, such as product development and marketing.
- Develops and inspects data mining models, statistical reporting and data analysis methodologies to identify key customer segments and improve potential business decisions.
- Develops and presents detailed reports and conclusions for business, finance, and investment management to senior leaders.
- Facilitates data-system performance monitoring and tuning, and guides the development and implementation of improvements.
- Manages large, complex projects or processes with limited oversight while working with other team members to ensure accurate findings and results.
- Monitors and communicates key performance metrics and operational challenges to management to quantify and articulate the business impact of data analytics initiatives or issues.
Requirements
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
- Client Health Management
- Operations & Process Excellence
- Strategic Intelligence & Insights
- Leadership & Collaboration
- Collaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Predictive Modeling, Problem Solving, Programming, Resourcefulness, Statistics, Story Telling
Benefits
- Health insurance
- Superior retirement program
- Highly competitive health, wellness and work life offerings
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