Key Account Manager overseeing OTR sales and customer relationships in South Africa. Responsible for developing new business and maintaining key customer portfolios with site visits.
HB
Hybrid Senior Relationship Manager – Merchant Services
Posted 2 months ago
About the role
- Senior Relationship Manager managing enterprise client relationships for payment solutions at Huntington. Expertise in consultations on payment products and services along with strategic sales and negotiations.
Responsibilities
- Maintain client relationships in an existing portfolio of enterprise level customers
- Serve as a trusted advisor to commercial and large account clients, building long-term relationships and delivering strategic payment solutions.
- Provide expert-level insights across the payments ecosystem—including card processing, ACH, fraud mitigation, POS systems, and emerging technologies.
- Lead complex sales engagements with a consultative approach.
- Negotiate pricing, terms, and contracts with precision and professionalism.
- Present strategic recommendations and performance reviews to C-level stakeholders, demonstrating clear business value and ROI.
- Work closely with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services.
- Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy.
- Regular travel to meet with clients and attend industry events.
Requirements
- Bachelor's degree
- 10+ years experience in merchant services, payments, or financial technology—preferably in relationship management or sales role.
- Demonstrated ability to sell the spectrum of payments products (card processing, ACH, fraud mitigation, point of sales system, etc.)
- Strong executive presence and ability to communicate effectively with senior stakeholders.
- Excellent interpersonal, verbal and written communication skills, as well as negotiation and presentation skills
- Consultative mindset with a passion for solving client challenges.
- Strong analytical and strategic planning abilities
- Proficient using MS Word, MS Excel, and PowerPoint, as well as treasury technology and systems
- Master’s degree (MBA or similar) in a relevant field
- Established network of industry contacts and involvement in industry associations
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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