Systemadministrator ACD addressing 2nd - & 3rd - Level - Support needs for IT services across 6,000 colleagues. Responsible for ACD systems from installation to maintenance while fostering technology input.
About the role
- Senior NetSuite Administrator implementing and supporting enterprise systems at Smartsheet in India. Managing NetSuite application, collaborating with multiple departments for system efficiency.
Responsibilities
- Maintain the NetSuite application and other related 3rd party business applications for internal users
- Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
- Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
- Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
- Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
- Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
- Provide timely communication regarding system status
- Troubleshooting of system errors and resolution
- Maintain up-to-date knowledge of NetSuite functionality, customization and integrations
Requirements
- 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite
- Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards
- In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts
- Ability to analyze problems, develop and recommend solutions and resolve issues
- Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork
- Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while maintaining a high level of accuracy
- Ability to remain professional and flexible while under pressure
- A strong understanding of business processes and requirements
- Project management, system implementation and system integration experience
- Strong analytical and problem solving skills
- Ability to work independently with minimal guidance
- Ability to work collaboratively with cross-functional teams
- Strong understanding of the Agile process
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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